Frequently Asked Questions
Looking for more information about the rental process or the services we offer? Check out our list of frequently asked questions below for some quick answers. If you still have a something on your mind, please reach out and we’ll be more than happy to get you the answers you need. You can find our email under the Book tab.
Delivery & Pickup
Yes! We deliver our soft play directly to you, set it up, and pick-up at the end of your event or at the end of your 5-hour rental period. A delivery fee will be determined by location, outside of Crossville, TN. We require 1-2 hours prior to your event to set up the equipment. Please ensure there is a flat, clean and sufficient space ready for our team to effortlessly set up the equipment. Set-up and tear-down times are not part of your allotted rental time.
We require a $100 non-refundable deposit to book your event. Your date is not secured until the deposit is paid. The deposit will be applied to your total balance owed.
We will not setup any equipment outdoors if there is a chance of rain in the forecast. If rain is predicted on your event date you are responsible for supplying an indoor space. If the outside temperature is expected to exceed 75 degrees, we require setup under shade as the equipment gets very hot and can burn your little one's skin, ouch!
We disinfect our equipment after each event and the ball pit balls are washed and sanitized after every party! It is our mission to provide the cleanest fun for your little one.